Clients rights
The client has the right to receive information about APRICOT CAPITAL CJSC, as outlined in Article 65 of the Republic of Armenia’s Law “On the Securities Market”. You can find the full text of the law here: https://www.arlis.am/DocumentView.aspx?DocID=172249
Fee: Free of charge.
Deadline: Within 3 business days of receiving the written application, unless a different deadline is set for the provision of that information.
To request information, the client can submit a written application in one of the following ways:
- In person at the Company’s office.
- By e-mail to info@apricotcapital.am
- By mail to: APRICOT CAPITAL CJSC, Piazza Grande Business Center, 1st Floor, Space 110, 10 Vazgen Sargsyan Street, Yerevan, 0010 Republic of Armenia
Working hours: 09:00–18:00, except weekends and holidays.
Every Client has the right to file a complaint with the Company in case of dissatisfaction with the services provided by the Company, according to the Customer Complaint Handling Procedure.
To receive information about complaints, customers can call +374 60 707111.
To submit a complaint, please use one of the following forms:
Important Notice:
- According to the RA Law “On the Financial System Mediator,” if a Client is an individual and is dissatisfied with the response to their complaint, the Client has the right to contact the Financial System Mediator. The Client may also pursue the claim in court or file a complaint with the Central Bank of Armenia.
- If a Client is an individual entrepreneur and/or legal entity and is dissatisfied with the response to their complaint, the Client may also contact the Financial System Mediator, provided the Client qualifies as a micro-enterprise under Armenian tax law at the time of application (with exceptions as outlined in the RA Law “On the Financial System Mediator”). The Client may also pursue the claim in court or file a complaint with the Central Bank of Armenia.
- APRICOT CAPITAL CJSC has not waived its right to challenge decisions made by the Financial System Mediator.
Financial System Mediator Contact Information:
Address: Elite Plaza Business Center, 7th Floor 15 M. Khorenatsi Street, Yerevan, 0010 Republic of Armenia
Phone: +374 (60) 70-11-11
Fax: +374 (10) 58-24-21
Email: info@fsm.am
Website: www.fsm.am
This page was last updated 12.11.2024 10:27
