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Clients rights

If not satisfied with the service, every client of APRICOT CAPITAL CJSC has the right to submit a Complaint to the Company. Theprocedure and terms for submitting and considering complaints are defined in the company’s Customer Complaint Examination Procedure. (link to our “internal rules” page coming soon)

The customer can submit his/her Complaint in writing, and hand-delivering it or sending it by mail to the office of APRICOT CAPITALCJSC at RA, Yerevan, 26/1 Vazgen Sargsyan, “Erebuni Plaza” business center, 8th floor, office 812, or send it in the email toinfo@apricotcapital.am. Any natural person has the opportunity to present the claims arising from the transaction concluded between theCompany to the Financial System Mediator.

Financial System Mediator

“Elite Plaza” Business Center, 7th floor

15 Khorenatsi str., Yerevan, 0010, Armenia

Tel. +374 (60) 70-11-11

Fax +374 (10) 58-24-21

E-mail: info@fsm.am

Website: www.fsm.am

Working hours: 09:00 am to 6:00 pm, except weekends and holidays (Lunch time: 1:00 pm to 2:00 pm)

APRICOT CAPITAL CJSC did not sign an agreement on waiving the right to dispute thedecisions of the mediator of the financial system.

Customers can call +374 (60) 70-71-11 for information on complaints.

Any person has the right to receive the information defined by Articles 16, 120, 126, Part 1 of the Law of the Republic of Armenia “On the Securities Market” regarding APRICOT

CAPITAL CJSC. This service is free of charge. The deadline is the 3rd working day following the receipt of the written application, unless another deadline is set for the provision of this information. A written application can be submitted in the following ways: in person at the company’s office, by e-mail at info@apricotcapital.am, or by post at RA, 0010, Yerevan, 10 Vazgen Sargsyan St, “Piazza Grande” business center, 1st floor, premise 110. You can use the following links to file a complaint:

 

· Costumer complaint submission application

· What to do if you have a complaint

This page was last updated 18.12.2023 10:13