Frequently asked questions

• How do I get started with investing?

  To get started with investing, it’s essential to set clear financial goals, understand your risk tolerance, and create a well-thought-out investment plan. Consider working with a financial advisor who can help tailor an investment strategy to your specific needs and objectives. Apricot Capital can be your investing advisor.

• What investment products and services does Apricot Capital offer?

  Apricot Capital provides brokerage, assets management and advisory services. To get to know more about the services please go to services section in the website.

  Services

• How do I apply to become an Apricot Capital client?

  To become an Apricot client you need to select the “Open account” button in web site and fill the required personal data”, then a confirmation link is then sent to the provided email address. Click on the link to continue the registration process. After activating the link, download several documents, fill in the data, and proceed to the next stage – the identification (liveness check), which confirms the person’s identity. After identification, customers confirm their decision by clicking the “I agree” button, following which the company proceeds with Know Your Customer (KYC) procedures. As a result, the account is confirmed, and the client receives the signed contract along with all the necessary permissions to use the application’s tools sent to their email address.

• What exactly is a brokerage account?

  Think of it as a digital wallet to hold and manage your investments. You can open such an account with a licensed financial company that offers brokerage services (like Apricot Capital). Such an account gives you access to a wide range of financial markets and investment opportunities, depending on those offered by your broker. It is crucial to choose a broker that is licensed and regulated by the Central Bank to ensure your money is safe. Not sure what to consider when choosing a broker? Read our blog post .

• How can I fund my Apricot brokerage account?

  You can fund your brokerage account with money as well as with securities.

  • Bank Transfer: Currently, you can fund your brokerage account through a bank transfer. The instructions and necessary information to make the transfer are available here. You can fund your account with AMD or available foreign currencies (currently USD, EUR, AED). Remember, you can always exchange currencies directly in our app at competitive rates. The step-by-step video tutorial on currency exchange on the app is available here. Once we receive the transferred funds, we will deposit them into your brokerage account, and you’ll receive an email notification that the funds are available. Keep in mind bank transfer processing times and plan your fund transfers accordingly.
  • Transfer Securities from another broker: Have investments with another broker that you want to move to your Apricot account? Simply go to “More” -> “Trader Messages” in our app, write what you want to do, and our team will guide you through the process.

• How can I withdraw money from my Apricot brokerage account?

  Need to access your funds? No problem! You can easily withdraw money back to your bank account.

  • Transfer to an Armenian bank account | Open our app, tap “More” -> “Trader Messages” and let our team know the amount you want to withdraw and your Armenian bank account information. They will transfer the money. Keep in mind bank transfer processing times and plan your withdrawals accordingly.
  • Transfer to a foreign bank account | Open our app, tap “More” -> “Trader Messages” and let our team know that you want to withdraw to your foreign bank account. Our team will guide you through the process.

  Important to know for withdrawing:

  • You can only withdraw to your own bank account. The bank account must be under your name.
  • You’ll need to provide the correct currency bank account information. For example, if you sold a stock on the US stock market, you’ll have USD on your brokerage account. To withdraw it, you have two options:
    1. Provide your USD bank account information.
    2. Exchange your USD to AMD within our app and withdraw the AMD. A step-by-step video tutorial on currency exchange is available here.

• What are your fees and charges for managing my investments?

  To get acquainted with our services’ fees you can go to internal regulations section and look the corresponding files about tariffs.

  https://apricotcapital.am/en/regulations/internal-regulations-en/

• What are the potential risks associated with investing?

  Investing involves inherent risks, such as market volatility, economic downturns, interest rate fluctuations, and company-specific risks. Past performance is not indicative of future results, and it’s essential to be prepared for the possibility of losing some or all of the invested capital.

• How can I assess my risk tolerance?

  Assessing risk tolerance involves evaluating how much market fluctuations and potential investment losses you can emotionally and financially endure. Several risk assessment questionnaires and tools are available online, or you can consult with a financial advisor to determine your risk profile.

• What documents are needed to confirm the source of funds of an individual client?

  Supporting documents to establish the Source of Funds and Source of Wealth for Individual Clients.

  Description of the source of funds	Documentary evidence required
  1. Employment Income	1. Income Tax Return Form (with a mark of the tax authority on receipt or confirmation of the issuance of electronic document).Or two of the following; 2. Payslips from Employer, including bonus payments, clearly showing Employee’s name, amount received and date of receipt (shall not be older than 12 months); 3. Letter from Employer confirming salary (should be issued on letter-headed paper clearly showing appointment held, period of employment, income amount, registered address and registration number of the company). This evidence can only be provided if you are not a shareholder;4. Account statement from the Financial Institution clearly showing the proceeds from employment income.
  2. Investment / Trading	Account statement from a regulated Financial Institution clearly indicating the realised profit from the investment/trading activities.
  3. Real Estate Sale	1. Sale contract, 2. Extract from official Property/Land register confirming the ownership and transfer of real estate (in case the Sale contract is not certified by the notary), 3. Account statement from the Financial Institution confirming the transfer of funds.
  4. Company Sale	1. Full set of documents confirming the ownership and transfer of the ownership of the Company, 2. Sale contract, 3. Account statement from the Financial Institution confirming the transfer of funds, 4. Documents confirming the value of the Company if it cannot be confirmed through public sources (e.g., Financial Statements).
  5. Inheritance	1. Certificate of right to inheritance certified by public notary, 2. Account statement from the Financial Institution confirming the transfer of funds.
  6. Gift or Donation (Only applicable if the parties are related, i.e. are family members and/or close associates).	1. Documentary evidence of the donor’s origin of funds (as detailed in this table), 2. Account statement from Financial Institution confirming the transfer of funds, 3. Gift/donation agreement, 4. Supporting evidence confirming the connection between the parties.
  7. Retirement Income	One of the following: 1. Account statement from the Financial Institution clearly showing the retirement income, 2. Documentary evidence of receipt of pension scheme/pillars total contributions.
  8. Dividend Payment	1. Audited financial statements or board resolution confirming details of dividend payment, 2. Account statement from the Financial Institution confirming the transfer of funds, 3. Full set of documents or public information confirming the ownership of the Company.
  9. Pension Funds Contribution	Statement from a pension fund confirming obligatory payments to the pension fund from gross salary (only acceptable in cases where the law clearly states the proportion or percentage of mandatory pension contributions).
  10. Divorce Settlement	1. Documentary evidence confirming settlement proceeds (shall be issued by competent authorities, e.g., court, notary), 2. Account Statement from the Financial Institution confirming the transfer of funds.
  11. Lottery or Gambling Win	1. Documentary evidence from the Lottery/Gambling company confirming the winning, 2. Account statement from Financial Institution confirming the transfer of funds.
  12. Income from Loan agreement	1. Documentary evidence of the lender’s origin of funds (as detailed in this table and in the table for Corporate Client. Supporting documents to establish the Source of Funds and Source of Wealth), *The first point is not applicable in case the Lender is a Financial Institution (e.g. bank or Credit Institution)2. Loan Agreement,3. Account statement from Financial Institution confirming the transfer of funds.

  Please note: The compliance team reserves the right to request further details
  and documentary evidence. This means that documents not mentioned in the table
  above can be additionally requested to obtain the proper source of funds information.

• What documents are needed to confirm the source of funds of a corporate client?

  Supporting documents to establish the Source of Funds and Source of Wealth for Corporate Clients.

  Description of the source of funds	Documentary evidence required
  1. Income from Business Activities	One of the following: 1. Latest Audited Financial Statements,2. Full set of documentary evidence for income-generating activities (agreements, invoices, transportation documents, account statements confirming transfers of funds, etc.). Documents shall confirm the full cycle of business activities and shall confirm the realised profit.
  2. Investment / Trading	Account statement from a regulated Financial Institution clearly indicating the realised profit from the investment/trading activities.
  3. Real Estate Sale	1. Sale contract 2. Extract from official Property/Land register confirming the ownership and transfer of real estate (in case the Sale contract is not certified by the notary) 3. Account statement from the Financial Institution confirming the transfer of funds
  4. Company Sale	1. Full set of documents confirming the ownership and transfer of the ownership of the Company 2. Sale contract 3. Account statement from the Financial Institution confirming the transfer of funds 4. Documents confirming the value of the Company if it cannot be confirmed through public sources (e.g., Financial Statements)
  5. Dividend Payment	1. Audited financial statements or board resolution confirming details of dividend payment 2. Account statement from the Financial Institution confirming the transfer of funds 3. Full set of documents or public information confirming the ownership of the Company
  6. Income from Loan agreement	1. Documentary evidence of the lender’s origin of funds (as detailed in this table and in the table for Individual Client. Supporting documents to establish the Source of Funds and Source of Wealth) *The first point is not applicable in case the Lender is a Financial Institution (e.g. bank or Credit Institution)2. Loan Agreement3. Account statement from Financial Institution confirming the transfer of funds

  Please note:

  1. If the origin of the Source of Funds / Wealth is UBO (Contributions from the Beneficial Owner / Shareholder), please refer to Individual Client. Supporting documents to establish the Source of Funds and Source of Wealth.

  2. The Compliance team reserves the right to request further details and documentary evidence. This means that documents not mentioned in the table above can be additionally requested to obtain the proper source of funds information.